Manukau City

Auckland

Call us

0220 810 726

Toll Free

0800 277 977

Terms of contract between the company Auckland Pack N Move LTD and the Customer:

Please note that this move will be done by us or sub-contracting furniture moving companies.

  1. Our minimum charge is 2 or estimated hours as specified in job confirmation. Minimum charge will be charged before starting loading.
  2. Payment is accepted via EFTPOS, cash or online. 3% surcharge for all credit card payments apply.
  3. Minimum payment required before LOADING for local moves only. If Moving team decides to take full payment before the start of the job, estimated hours will be counted and the payment must be made at the same time. Long Distance moves requires FULL payment before loading at pick up address.
  4. The jobs which will continue after 6 pm will be considered after hours and the afterhours charge will apply.
  5. Even due to unforeseen circumstances if the job starts late than scheduled, the afterhours condition will not apply.
  6. Any job starting after 6 pm due to unforeseen circumstances or bad weather, the company can postpone any job to the next day due health and safety reasons.
  7. While booking the job, the quote will strictly follow the cubic meters offered. If the actual load turns out to be more than the booked, every single cubic meter of load will be charged extra for $100 /m3 for long distance moves. And will only be subject to the availability in the same truck.
  8. All goods are carried at Owner's Risk ONLY, please have your own insurance organized. The company does not take any liability.
  9. It is customer's responsibility to ensure that they provide safe and secure access (driveway/pathway/parking/etc.) to the property. If there are any bridges on the way, customer should inform us of any weight restrictions on that bridge at the time of booking.
  10. If the access is bad, we may need to shift items using Trailer and it would incur additional cost which needs to be borne by customer. If the access is unsafe then company has the right to terminate the job.
  11. There will be an extra charge of $65.00 each item for any extra-heavy or awkward (more than 80kg) /over-size items such as Pool table, Spa, Piano, Double door fridge etc. It is customer's responsibility to let us know in advance if they have any items of such nature.
  12. $99.00+gst cancellation fee applies unless 48 hours’ notice is given. If a booking is made within 48 hours is cancelled, $99.00+gst cancellation fee will apply.
  13. 1 free date / time change permitted (subject to availability). If cancelled after the free change, cancellation fee of $99.00+gst applies.
  14. All defaulting accounts will be referred to third-party debt collectors at defaulter’s expense.
  15. Unless specified, above prices are exclusive of GST and are quoted for 2 men+ truck.
  16. Company withholds the right to delay the arrival time slot up to 2-3 hours if required due to unplanned and unforeseen circumstances. Customers are required to make necessary arrangements in advance if such situation occurs. Company shall not pay any compensation in such situations. Customers can not make any claims for this reason.
  17. Misconduct and unacceptable behaviour with any staff member(s) may result into customer’s booking being terminated or further action being taken, at company’s discretion.
  18. Any sort of refunds if done, will be strictly put into the same bank account where the funds came from.
  19. Hourly rates apply within primary region of Auckland Only. Any place outside primary boundary of Papakura, Howick, Massey and Albany will be charged back to these places.

  1. By confirming your booking, you agree to the terms and conditions of this Agreement, and any documents incorporated by reference.
  2. You further agree that this User Agreement forms a legally binding contract between you and Auckland Pack Move or its agents and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation.
  3. Any rights not expressly granted herein are reserved by Auckland Pack N Move or its agents.
  4. This Agreement is subject to change by Auckland Pack n Move without prior notice (unless prior notice is required by law).